Named Humans.

Direct lines. Every MSP promises "a team of experts." Here is ours, by name, with phone numbers that actually ring to them.

Lucas Adkins, Brian Bohanna, and Jeff MacMillan, the three partners of Knight Technology Services.
Lucas Adkins Brian Bohanna Jeff MacMillan

The three of us own this thing.

Lucas and Jeff founded Knight in 2006. Brian joined in 2009 and made partner in 2016. We've run it together ever since.

Twenty years. Same approach the whole way: relationships first, quality over quantity, the long-haul kind of partnership over the churn-and-burn kind. Our client list is small on purpose. Most of them have been with us for over a decade.

Between us: wives, kids, mortgages, dogs, weekend kids' sports, a grill that needs cleaning. We know what it feels like when the VPN drops mid-meeting, because it's happened to us.

We want your tech to work as badly as you do. Probably more. Neither of us wants the 9 p.m. phone call any more than you want to make it. So we build it right the first time, document it, and pick up when it rings anyway.

That's the whole pitch. No call center. No tier-1 script-readers. Three named partners and the team they trust.

Lucas Adkins, partner at Knight Technology Services

Lucas Adkins

Partner · Founder · Sr. Engineer

No certs to frame. Self-taught, old-school. The trenches did the teaching.

I co-founded Knight in 2006 because the MSP world had stopped feeling like engineering and started feeling like sales theater. Jeff and I built the company we wanted to work at: small, technical, accountable. Brian came on board a few years later and made partner in 2016.

I've been doing this since grade school, back when the first network I touched was a hub, not a switch. Self-taught the whole way: break things, fix them, write down what worked. That's still how I run a project. Slow enough to be right, fast enough to be useful.

The same instinct shows up at home. I do most of my own construction work, mostly woodworking. The kind of weekend builds where you measure five times and cut twice anyway. Clean overlap with engineering: build it properly the first time, document it, and let the next person feel the care.

In order: my family, my friends, the work, and the gaming rig I tell myself I'll use less this month. My kid's almost a teenager, which I'm told is humbling and about to get more so.

If you're a small business that doesn't want to be a ticket number, we should talk.

Outside of work: woodworking, family time, and a Steam library that should embarrass me by now.

Brian Bohanna, partner at Knight Technology Services

Brian Bohanna

Partner · Sr. Engineer · Security Guy

Self-taught at the bench too, but never stops testing the ceiling:
CISSP #1190875 · CISM #2227650 · Sec+ · CCNA · MCSA · MCSE

Started on a Commodore 64 in 1980, ran a BBS for eight years, opened a custom PC shop at eighteen. From there: finance, banking, non-profits, emergency services, federal, MSP consulting. One-PC offices to fifteen-thousand-endpoint enterprises. I've done the fun parts of IT and most of the unfun parts. The unfun parts are where you actually get useful.

Cut my teeth before IT at a corner Italian deli where the regulars knew your name, then at a South Jersey pizza shop my brothers and I owned for ten years. Customer service from the first; owning a business from the second. Nobody around did a better cheesesteak.

Joined Knight in 2009 as a sub. Lucas and Jeff had been at it three years, doing it the way I'd always wished an MSP would: clients they liked, work they owned, nobody hiding behind a queue. I never left. Partner in 2016.

These days I'm hyper-focused on security, and on doing AI without setting your data on fire. The industry is bolting chatbots onto everything; I'm more interested in the parts you don't see, that make sure a hallucinating model isn't holding the keys to your tenant. Boring outside, defensible inside.

And behind all of it: a wife, two adult kids, and two young grandkids I'm legally obligated to tell you are cuter than yours. They're the why.

Outside of work: classic VWs, arcade and pinball machines, and the shop to prove both. Based in Pelican Rapids, MN.

Jeff MacMillan, partner at Knight Technology Services

Jeff MacMillan

Partner · Sr. Engineer · Money Guy

No certs to frame either. Self-taught the same way Lucas did: in the trenches, before the exam vendors caught up.

I'm self-taught, same as Lucas, who I've known since long before either of us had a keyboard. We grew up together, broke things together for years, and somehow that turned into a career and then a company. Founding Knight with Lucas back in 2006 was less a business decision than a logical next step. Brian came on as a sub a few years later and made partner in 2016.

I run the Money Guy desk because I'm wired for numbers and I know how to say no, and a small company needs at least one person comfortable doing both. The same instinct that makes me decent at debugging keeps me decent at reading a P&L: figure out what's actually broken, ignore what's loud, fix the thing.

The engineering side is what keeps me sharp. The harder the problem, the more I want to keep going. Something about the stubborn issue at 11 p.m. (the one nobody else wants to take) is the closest this job comes to a puzzle box. I'll stay on it.

Three things I actually work for: my young son, my family, and the problem I haven't solved yet.

Outside of work: my son's first everythings, an old engine bay or two (started by force, kept by choice), and a controller within reach.

The rest of the team

Engineers, technicians, and field staff. Same standard: named humans, direct lines, no script-reading.

Raymond Bohanna, Knight Technology Services

Raymond

Sr. Engineer

Steady wins the race. Most loved by our clients.

Kyle Timberman — headshot pending

Kyle

Engineer

The one still doing the grunt work at 1 a.m.

Troy Sims — headshot pending

Troy

Sr. Fireman

When everything else fails, we call this guy in.

Ryan Cigelske — headshot pending

Ryan

Sr. Engineer

Did someone say Cisco? Yeah, we have that guy.

Toby Cherasaro, Knight Technology Services

Toby

Sr. Engineer

Architect, builder, deliverer. Makes magic from the obscure.

Nick Perrotti — headshot pending

Nick

Part-Time Engineer

Our vacation safety net. Fills in when we can't. Apparently retirement is boring.